Program Operations Manual

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Table Of Contents Weatherization Assistance Program Table Of Contents ( )  (PDF )
Chapter 1 Introduction & Program Overview  ( )  (PDF )
Chapter 2 Definitions  ( )  (PDF )
Chapter 3 Allocation Formula & Weatherization Assistance Agreement  ( )  (PDF )
Chapter 4 Local Weatherization Agency Network & Program Codes  ( )  (PDF )
Chapter 5 Customer Application Process & Eligibility Determination  ( )  (PDF )
Chapter 6 Customer Denial & Hearing Process  ( )  (PDF )
Chapter 7 WAP Service Delivery Priorities  ( )  (PDF )
Chapter 8 WAP Service Delivery Standards  ( )  (PDF )
Chapter 9 Quality Control & Monitoring  ( )  (PDF )
Chapter 10 Management Information  ( )  (PDF )
Chapter 11 Recordkeeping & Reporting  ( )  (PDF )
Chapter 12 Forms  ( )  (PDF )